We don't just say your personal information matters to us — we prove it through action. This Privacy Policy clearly states which data we collect, how we use it, and how we keep it secure.
We follow the highest standards of technology and policy to safeguard your privacy at rk11.
Every transaction and piece of personal data is protected with 256-bit SSL encryption. No outside party can access this information.
We never sell your data to third parties or share it with advertisers. Your data belongs to you alone.
We store and manage your data in accordance with international data protection standards. No data is retained beyond what is required.
How your data is being used is always clearly stated in this policy. There are no hidden purposes.
You can update or correct your personal information at any time — just reach out to our support team.
After an account is closed, your data will be permanently deleted from our systems after a defined period.
Welcome to the rk11 platform. We believe that every player's personal privacy is a fundamental right. This Privacy Policy ("Policy") explains how rk11 collects, uses, stores, and protects your information.
By using our website or creating an account, you are considered to have agreed to this Privacy Policy. This policy rk11.proApplies to all services, mobile versions, and related platforms of -.
If you disagree with any part of this policy, please refrain from using our platform and contact support to close your account.
Rk11 only collects information that is necessary to operate the platform. We never ask for data we don't need.
| Type of Information | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, Date of Birth, Gender | At the Time of Registration |
| Contact Information | Mobile Number, Email | At the Time of Registration |
| Address Information | District, Division, Country | During KYC Verification |
| Identity Documents | NID, Passport Number | During KYC Verification |
| Payment Information | Mobile Banking Number | On Deposits/Withdrawals |
Rk11 uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below.
We use your identity and contact information to complete your registration, keep your login secure, and ensure all account activity runs smoothly.
Payment information is used to process deposits and withdrawals accurately and to maintain transaction history. It also helps us prevent financial fraud.
When you contact support with an issue, we use your account information to resolve it as quickly as possible.
We analyze device information and IP addresses to detect multiple accounts, bot usage, or suspicious transactions.
With your consent, we send you special offers and promotions via SMS or email. You can unsubscribe at any time.
Rk11 uses cookies to enhance your browsing experience. Cookies are small files stored in your browser that remember your preferences for your next visit.
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working correctly.
Rk11 follows the highest industry security standards to keep your data safe. Our security team monitors systems 24/7.
If you notice any unusual activity on your account or believe your account has been compromised, contact our live chat support immediately. We will act swiftly.
As an rk11 member, you have the following rights over your own data. Contact support to exercise any of these rights.
You may request to know what data we hold about you. We will respond within 30 days.
You can request corrections to any inaccurate or outdated information. Most details can be updated directly by you.
You may request data deletion by closing your account. Your data will be erased unless we are required to retain it by law.
You may request that the use of your information be restricted to specific purposes.
You may request a copy of your data in a structured, portable format.
You can opt out of marketing messages at any time, no questions asked.
Rk11 does not retain any data longer than necessary. Retention periods vary depending on the type of information.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account remains active | For Service Delivery |
| Transaction Records | 5 years after account closure | Legal & Financial Obligations |
| KYC Documents | 5 years after account closure | Regulatory Authority Requirements |
| Customer Support Records | 2 years after last contact | Service Improvement |
| Cookies & Session Data | 30 days after session ends | Security & Analytics |
| Marketing Preferences | Until unsubscribed | Manage Communications |
Once the designated retention period expires, your data is automatically deleted from our systems or anonymized so that you can no longer be identified.
Rk11 is for users aged 18 and above only. We never knowingly collect information from minors.
Rk11 may update this Privacy Policy when necessary. We will notify you in advance of any significant changes.
If you have any questions or concerns about this Privacy Policy, please reach out to our support team directly. We are always ready to help.