Welcome to the rk11 platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between rk11 and its users. By accessing the rk11 website or creating an account, you are deemed to have fully accepted these Terms.
If you disagree with any part of these Terms, please refrain from using rk11. These Terms apply to users in Bangladesh.
Key Definitions
- "Platform" — The rk11 website, mobile site, and all associated services.
- "Member" or "You" — Any individual registered on rk11.
- "Account" — Your personal gaming account created upon registration.
- "Balance" — The total of real money and bonus credits held in your account.
- "Bonus" — Free credits or free spins granted as part of a promotional offer.
- "Wagering Requirement" — The requirement to wager a specified amount before withdrawing a bonus.
These Terms may be updated at any time. Continued use of the platform following any changes will be considered acceptance of the revised Terms.
To register an account on rk11, you must provide accurate and truthful information. Opening an account with false details is a violation of these Terms and may result in account closure and forfeiture of your balance.
Eligibility to Register
- You must be at least 18 years old.
- You are of sound mind and are opening an account of your own free will.
- Participating in online gaming is legally permitted in your region.
- You have never previously been banned from rk11.
- You are the rightful owner of all information provided during registration.
One Account Policy
Only one account is permitted per person, household, address, device, or IP address. Any attempt to claim bonuses through multiple accounts will be treated as fraud.
KYC Verification
We may verify your identity before processing a withdrawal or after you reach a certain winning amount. This process may require a national ID, passport, or other government-issued documents. Withdrawals may be delayed until verification is complete.
Account Security
- Keep your password strong and never share it with anyone.
- If you suspect unauthorized access to your account, contact support immediately.
- Always log out when using a public device.
- The member is solely responsible for any irregularities on their account.
Sharing your account with others or using another member's account is strictly prohibited. If this occurs, both accounts will be closed.
Payments on rk11 are simple, fast, and secure. We process deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are protected with SSL encryption.
Deposit Rules
- Minimum deposit amount BDT 100।
- Deposits must be made from a payment method registered in your own name.
- Deposits are typically credited to your account within 5 minutes.
- If your deposit does not go through, please check your mobile banking app first.
Withdrawal Rules
- Minimum withdrawal amount BDT 300।
- Daily maximum withdrawal limit BDT 5,00,000।
- Withdrawal requests are typically processed within 30 minutes.
- Withdrawals can only be made to the same payment method used for the deposit.
- Withdrawals may be delayed if KYC verification is not completed.
Anti-Money Laundering
Rk11 complies with international AML (Anti-Money Laundering) policies. If any suspicious transaction is detected, we reserve the right to investigate the account and report it to the relevant authorities if necessary.
Real money is always used before bonus balance. Only your real balance can be withdrawn.
Rk11's bonus and promotional offers are designed to give members extra value. However, each bonus comes with specific conditions, and failure to meet them may result in the bonus being forfeited.
Welcome Bonus
- 100% bonus on your first deposit, up to BDT 1,000.
- To withdraw bonus funds, the bonus amount 20x must be wagered.
- The welcome bonus offer must be active at the time of your first deposit.
- Bonuses remain active for 30 days.
Reload Bonus
- Get a 20% bonus on your second deposit every day.
- The wagering requirement for this bonus 15x।
- Multiple reload bonuses cannot be claimed on the same day.
General Bonus Terms & Conditions
- Only one bonus can be active at a time.
- Maximum bet limits apply when placing bets using bonus credit.
- Bonus usage may be restricted on certain games.
- Rk11 reserves the right to modify or cancel any bonus offer at any time.
- Each bonus is limited to one member only — multiple members of the same household are not eligible for the same bonus.
If you attempt to withdraw before meeting the bonus wagering requirements, both the bonus and any winnings derived from it will be forfeited. Only your original deposit amount will be available for withdrawal.
All games on rk11 are powered by certified RNG (Random Number Generator) technology, ensuring that every game outcome is completely fair and random. No employee or third party can influence the result of any game.
Betting Limits
- The minimum and maximum bet limits for each game are listed on the game page.
- Maximum single bet while playing with bonus balance BDT 500।
- Betting limits on real balance may vary by game.
Technical Issues
If your internet disconnects or a technical error interrupts a game mid-session, it will generally resume from where it left off. In some cases, however, the round may be voided.
Live Casino Rules
- The dealer's decision is final.
- Using abusive language or harassing others in chat will result in your chat access being suspended.
- If streaming is interrupted, the round may be cancelled and bets will be refunded.
Sports Betting
- Bets can be changed or cancelled before the event begins.
- Bets will be refunded if a match is abandoned.
- Odds on live bets may change before confirmation.
- Betting through match fixing or the use of insider information is strictly prohibited.
Rk11 believes gaming should be a source of fun, not addiction. We encourage every member to play responsibly. Our platform offers a range of protective tools to help you stay in control.
Self-Control Tools
- Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
- Loss Limit: Set a limit on how much you are willing to lose within a given period.
- Session Time Limit: Set a limit on how long you play in a single session.
- Gaming Break: Take a break ranging from 24 hours up to 6 months.
- Self-Exclusion: Exclude yourself from the platform for a set period.
Signs of Problem Gambling
If you notice any of the following signs in yourself, contact our support team immediately or take a break:
- Placing more bets in an attempt to recover lost money.
- Gaming is causing problems with your family or work.
- Unable to control your gaming habits.
- You are gaming with borrowed money.
To get help with problem gambling, visit our Responsible Play Visit the page. We are here for you.
Rk11 takes your personal information very seriously. We never sell your data to third parties. To learn more about our full Privacy Policy, Privacy Policy Please read the page.
What information we collect
- Name, address, date of birth, and contact details.
- Payment details (card or mobile banking number).
- Device information and IP address.
- Gaming history and transaction records.
How your information is used
- To manage your account and ensure its security.
- To comply with applicable laws and prevent fraud.
- For providing customer service and support.
- To send you promotional communications, subject to your consent.
The following activities are strictly prohibited on rk11. If any such activity is detected, the account will be closed and all balances will be forfeited.
- Creating multiple accounts to claim bonus benefits.
- Playing games using bots, scripts, or automated software.
- Attempting to gain unauthorized access to systems through hacking, phishing, or cyber attacks.
- Placing bets using match fixing or insider information.
- Stealing or fraudulently using another member's information.
- Money laundering or suspicious financial transactions.
- Unauthorized use of the rk11 name or logo.
- Sending hateful, threatening, or obscene messages in the community.
If fraud or prohibited activity is proven, all winnings and balances in the associated account will be forfeited and legal action may be taken if necessary.
If you have a complaint or dispute, please contact our customer support team first. We typically aim to resolve all complaints within 48 hours.
Complaints Process
- Please contact support first via live chat or email.
- Please include the nature of your complaint, the date, and the relevant transaction ID.
- Our team will provide an initial response within 24 hours.
- Complex complaints may take up to 7 business days to investigate.
- You will receive an email confirmation once a resolution has been reached.
Game Result Disputes
If you have a dispute regarding a game result, you must report it within 72 hours along with the round ID. Our technical team will review the game logs and issue a decision. RNG-verified results cannot be contested.
Rk11 reserves the right to update these Terms & Conditions at any time. For significant changes, we will notify members via email or an on-platform notice.
Account Closure
- On your part: You can close your account at any time by contacting support. Please withdraw any available balance before closing.
- On behalf of rk11: We reserve the right to suspend or close any account without prior notice in the event of a terms violation.
Applicable Law
These Terms are governed by the rules of the relevant international gaming licensing authority. Any legal disputes will be handled through international arbitration.
If you have any questions about any part of these Terms, please reach out to our support team. We are always ready to assist you.